THE EFFECT OF COMMUNICATION AND EXPERIENCE ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION AS AN INTERVENING VARIABLE AT THE HEALTH DEPARTMENT OF LABUHANBATU DISTRICT

Abstract

This study aims to determine whether communication and experience affect performance through motivation as an intervening variable in Health Service employees. The research was conducted on permanent employees (PNS) at the Health Office. The population in this study was 88 people. Due to the small population, the sampling technique in this study was a saturated sample with a sample size of 88 people. The data collection techniques used are primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique uses quantitative data processed with the SPSS version 25 programme, namely the t test, sobel test and path analysis. The results obtained in this study indicate 1) there is a positive and significant influence between Communication on Motivation, 2) there is a positive and significant influence between Experience on Motivation, 3) there is a positive and significant influence between Communication variables on Performance, 4) there is a positive and significant influence between Experience on Performance, 5) there is a positive and significant influence between Motivation on Performance, 6) there is an influence between Communication on Performance through Motivation as an intervening variable, 7) there is an influence between Experience on Performance through Motivation as an intervening variable, and 7) there is an influence between Experience on Performance through Motivation. There is an influence between Experience on Performance through Motivation as an intervening variable.