Harnessing AI for Public Administration: A Literature Review on Opportunities, Challenges, and Strategic Implementation

Abstract

AI, a major technological advancement, is transforming the public sector, including predictive policing, fraud detection, and chatbots. This literature review centralizes information on AI's role in public administration, exploring opportunities and challenges of its adoption. We analyze applications of AI technologies such as machine learning, natural language processing, robotics, and big data analytics to improve public services. The article traces AI's historical development and gradual integration in public administration, highlighting case studies in healthcare, public safety, smart city management, and social services. Potential benefits include enhanced efficiency, informed decision-making, cost savings, and improved transparency. However, AI integration presents challenges, including ethical and privacy concerns, data quality, technological integration, and skill development. To maximize AI's benefits, we recommend strategic approaches such as clear AI strategies, investment in data infrastructure, collaborative partnerships, and robust ethical frameworks. This review provides a foundational resource for understanding AI's impact on public administration.