The Impact of Leadership on New Public Management (NPM) and Strengthening the Quality of Public Services: An Exploratory Survey of commercial Public Establishments and Enterprises (PEE) in Morocco

Abstract

Public Establishments and Enterprises (PEE) in Morocco are a favorable field for the development of New Public Management (NPM) practices, which advocates new managerial tools and practices based on results and objectives. This NPM constitutes, according to several theories, the solution of public organizations’ shortcomings. In addition, leadership presents the ability of the leader to influence and involve his collaborators in the achievement of the overall objectives of the organization, while creating a certain reconciliation with their personal interests.
To improve their performance and governance, PEEs must develop their management tools and methods, mobilize and train visionary leaders and strategists able to contribute to these PEEs’ development and, consequently, improve the quality of public services offered to citizens.
The objective of this article is to present the results and conclusions of an exploratory qualitative study conducted to explain the concepts of NPM and leadership within the framework of the PEE, and whose directive interviews showed that 85% of the interviewees work in a spirit of leadership, but only 54% of them said that NPM is actually implemented within their organizations. Otherwise, 58% of respondents believe that citizens receive services equally and 42% think that services are provided transparently.