Impact of firms’ psychological behavior in process performance: the optimal employee’s experience

Abstract

In this paper, we intend to address the most non-addressed issue among social and behavioural management, which is the psychological behaviour of firms toward their employees and therefore toward process performance. Apart from being socially and environmentally responsible, sustainability concept has underlined the importance of the psychological management of teems and individuals to bring together all ingredients that sustain the so awaited sustainability. Until today, the most successful firms strive to create the best productive work environment that can be offered, but still cannot reach the expected results. Yet, the most common mistake that firms tend to ignore is what stands behind minds because motivation is far from being material; it is a complex concept that appeals to leaders’ strategic awareness and intelligence.