The Impact of Integrating Emotional Intelligence into Emerging Artificial Intelligence Systems: A Theoretical Approach

Abstract

The recent advancements in the field of artificial intelligence (AI) and digital transformation have led to a profound shift in how individuals engage with technology. As the widespread adoption of artificial intelligence (AI) permeates all business processes, organizations face a significant challenge: seamlessly integrating artificial intelligence (AI) with emotional intelligence (EI). This intricate dynamic requires a thoughtful approach to harmonize the advanced cognitive capabilities of AI with a profound understanding of emotional nuances, thereby redefining the nature of interactions between humans and machines. Through a comprehensive theoretical approach, this article aims to provide essential insights into how EI can shape the evolution of AI systems, paving the way for a new era of artificial intelligence that is more empathetic and contextually aware.