The Role of Human Resources in Digital Transformation and Organizational Change Management

Abstract

Digitalization in human resource management (HRM) assists companies in modernizing HR functions and provides them with a competitive advantage. However, it necessitates shifts in work styles and adjustments in HR competency requirements. This study aims to introduce the concept of digitalization in the literature, examine its current benefits and primary risks, and analyze the competencies and roles of HR professionals. It also proposes innovative strategies that can be applied in HRM to enhance organizational performance in the digital age. Given the rapid changes in technology and the business environment, organizations must develop innovative approaches to manage their human resources effectively.

The research employs a qualitative method with a descriptive approach, examining various relevant literature sources. Data were processed through the following steps: (1) data collection, (2) data sorting, (3) data analysis, and (4) conclusion formulation. Data analysis followed a pre-determined sequence of empirical steps: (1) data examination, (2) identification of pertinent data, (3) data confirmation, (4) diagnosis, and (5) action.

The findings reveal that HR professionals are sometimes hesitant to adopt new technologies. Nonetheless, the research underscores the growing significance of digitalization in HR and the increasing demand for digital skills. It is recommended that every organization develop a digital strategy to enhance productivity.

In today's context, digital human resource management (DHRM) is a burgeoning research area and crucial for business organizations. By leveraging DHR practices and utilizing social media, the internet, artificial intelligence (AI), and other technologies, organizations can maintain their performance and employee quality standards, ensuring smooth operations.

Through the method of Systematic Literature Review, this research explores "Strategic Human Resource Planning in the Era of Digital Transformation" and uncovers significant findings. Technology integration—particularly through AI, big data analytics, and technological platforms—is essential for responsive and adaptive HR planning in the digital age. The success of such planning also heavily depends on the involvement of key stakeholders, especially senior management and business units, who play a critical role in identifying skills relevant to technological advancements.